I recently wrote about how unhappy I am about GoDaddy.com’s possibly shady and unethical domain name expiration procedure. And, today, I received an email from someone ,named, Alon, from The Office of the President at GoDaddy.com, who wants to talk to me about my concern.
The following is the email copy I received from him;
Go Daddy – concerns about domain expiration procedures
Friday, January 2, 2009 3:38 PM
From: “**********@godaddy.com” *************@godaddy.com
Dear Mr. Kapenda,
I recently came across an article you posted to your blog regarding Go Daddy’s domain name expiration procedures:
Specifically, you stated that Go Daddy parks domain names approximately 40 days prior to expiration if not renewed. I would greatly appreciate the opportunity to speak with you about your concerns because I can assure you that Go Daddy does not normally do this. I’d like to learn more about your experience to see if anything occurred that should not have or if there is simply some confusion that needs to be cleared up.
If you can find a moment, please contact me by phone at your earliest convenience. Of course, I’d be happy to call you, if you’d prefer; just provide a phone number and let me know when would be a good time to call. If you’re unable to speak by phone, please respond via email and let me know at least one domain name that you believe was handled this way so that I can investigate.
If you have any other concerns or questions, please also feel free to contact me.
Office of the President, GoDaddy.com
10am – 7pm, US Mountain Standard Time
(480) 505-8828 Phone
(480) 275-3975 Fax
I emailed him back, telling him that I will call him early next week.
I appreciate the fact that GoDaddy contacted me the soonest I posted that blog. I give them credit for that, but the fact is, I am not happy how they do business when coming to their domain name expiration procedure.
My request is for GoDaddy to change the way they do business, in regard to their expiration processing procedure, because it’s not just hurting me, it’s probably hurting everyone who registers domain names with GoDaddy.com.
I will keep posting here any and all the updates on this subject matter.
Example of one my domains that are expiring soon, and have already been forwarded to GoDaddy’s parking page with paid ads, is Tipmart.co.uk (www.tipmart.co.uk). This domain expires on January 9, 2009, but since mid November 2008, this domain has been redirected from my web site; Tipmart.com, to GoDaddy’s parking page. I have had several domain names, including .com’s, which GoDaddy has done the same thing, and I have lost several of them as explained in my previous post.